The Stay Smart Manager will assist the Director of Coaching with training and achieving assigned metrics of performance within their team. The focus will include assisting with all new hire training, as well as, ongoing training with current coaches. You will ensure platinum filings are not delayed; assist in identifying attendance and overall meeting show rate and performance; and assist with client engagement challenges.

The Stay Smart Manager will have been a coach within Dynatron Software a minimum of 1 year and have had results deemed as an “A - Player” within their reviews.

Responsibilities:

• Assist in training and education of new coaches assigned to their team.
• Ongoing training with individual coaches in low performing areas.
• Ensure ongoing GM / Executive Management engagement on coaching calls.
• Spearhead missing meeting process and ensure this process is being followed.
• Assist coaches with “high risk” clients who are potential red flags/ cancels.  This could be strategizing or sitting in on the meeting as well.
• Spearhead engagement during the Start Smart / Stay Smart handoff call.
• Assist in engaging clients in attending the Level 2 Workshop.

Key Accountabilities:

• Assist team in maintaining highest retention scores possible.
• Ensure that no Stay Smart Red Flag Case is open longer than 60 days
• Ensure each coach achieves their required New Business / Marketing leads quarterly.
• Ensure the overdue warranty filings do not exceed 13%.
• Ensure each coach maintains a meeting show rate of 90% or higher each month.

Role Based Competencies:

• Sets high standards and goals: Understands what top performance consists of and drives themselves internally to exceed these standards.
• Proactivity/takes initiative:  Identify areas of needed improvement, develop an action plan, and implement said action plan without consistent feedback or guidance from upper management 
• Hold People Accountable:  Must be comfortable having decisions with team members about lack of performance and be able to provide guidance or discipline within these matters.
• Calm Under Pressure:  Sets the example for how stressful situations and clients should be handled.  Allows for strategic thinking and response during stressful situations.
• Strategic thinking / envisioning future possibilities:  Must have the ability to understand the current, as well as, future needs of their team. Must be able to see the evolution of their program and foresee potential roadblocks. 
• Analysis skills:  the ability to review data and determine areas of needed improvement and then review improvement trends and be able to discuss results
• Team Player:  Must be able to work well within a team and be able to place the team's needs above their own.

• Success Driven – We strive for excellence with continuous improvement and grit.
• Delivering Results – We deliver a high quality of work, and we don’t confuse effort with results.
• Sense of Urgency – We know our priorities and take decisive action.
• Accountability – We take extreme ownership and deal with the consequences of our actions.
• Positive Attitude – We have a positive mindset, and we enjoy what we do.